Terms and Conditions

1. Who we are

These terms govern the use of the website studiolhairconcept.pt and the services we provide at the salon. The website is operated by:

Entity

Laurenice Periera Barbosa

Legal form

Empresário em Nome Individual

Tax ID

296167215

Registered address

R. Luanda 696a, 2775-232 Parede

Email

laurenice.barbosa@sapo.pt

Phone

+351 911 175 045

Bookings are made on the Fresha platform, which has its own terms of use. However you book — on Fresha, by phone or by message — these terms apply to your visit.

2. Bookings

A confirmed booking is a distance contract for the supply of services between you and Laurenice Periera Barbosa, for a specific date and time. You receive confirmation through Fresha.

• The times offered on Fresha already account for the total duration of the services you choose.
• Where a service has variants, the price and duration shown on the service card are a range — the final figure depends on the variant chosen.
• Durations are professional estimates, not guarantees. Hair condition, density or the result you want can change the time needed — if that happens we talk to you before going ahead.
• We may decline or move a booking in the event of illness, a stylist being unavailable, or circumstances beyond our control. If that happens we contact you as early as we can and offer an alternative.

3. Prices and payment

• Prices shown on the site include VAT at the applicable statutory rate.
• Nothing is charged when you book. Payment is made at the salon, after the service.
• If the service actually performed differs from the one booked — a different variant, for instance — the price is that of the service performed, agreed with you at the time.

4. Changes, cancellations and no-shows

• You can cancel or change your booking free of charge up to 24 hours before the start time, through Fresha (in the app or from your confirmation email). Inside 24 hours, call us and we will sort it out with you.
• The 24-hour window exists because reserved time cannot be offered to anyone else. Repeated no-shows without warning may lead us to ask for confirmation before future bookings.

5. Right of withdrawal

Distance contracts normally carry a 14-day right to withdraw without giving a reason. That right does NOT apply to personal-care services booked for a specific date or period, which is what bookings at the salon are (Art. 17(1)(l) of Decree-Law 24/2014, implementing Art. 16(l) of the Consumer Rights Directive).

What applies instead is the rule in section 4: you may cancel freely up to 24 hours beforehand, at no cost.

6. Liability

• We provide our services with the professional care that can reasonably be expected. If you are unhappy with a result, tell us as soon as you can so we can put it right.
• Tell us before the service about allergies, sensitivities, previous treatments or scalp conditions. Without that information we cannot prevent reactions that depend on it.
• We aim to keep the site available and accurate, but we do not guarantee uninterrupted or entirely error-free operation. Nothing in these terms removes your statutory rights as a consumer.

7. Personal data

How we handle your personal data is explained in our Privacy Policy, which forms part of these terms. For any question about personal data, write to laurenice.barbosa@sapo.pt.

8. Changes to these terms

We may update these terms, for instance if the way bookings work changes. The version in force is always the one published on this page, with its date at the top. Bookings already confirmed are governed by the version you accepted when you booked.

9. Governing law and dispute resolution

These terms are governed by Portuguese law. In the event of a consumer dispute, you may turn to the competent alternative dispute resolution body: Centro de Arbitragem de Conflitos de Consumo de Lisboa — www.centroarbitragemlisboa.pt.

We also provide a Complaints Book in physical and electronic format, at www.livroreclamacoes.pt.